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Service Operations Manager
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Kamloops, British Columbia, Canada Wajax Limited Full time{"The Opportunity": "As a Service Manager at Wajax Limited, you will be responsible for ensuring the highest standard of quality in parts and service requests to customers, meeting quoted delivery dates, and consistently applying the company's parts, service, and warranty programs. This role requires a strong focus on day-to-day support of the business of...
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Service Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled Service Operations Manager to join our team at Wajax. As a key member of our service department, you will be responsible for ensuring all service calls are addressed in a timely and effective manner.
Key Responsibilities
- Supervise a team of service technicians to ensure repairs are performed in a timely and effective manner to meet customer expectations.
- Execute initiatives that contribute to long-term operational excellence and maximize efficiencies, including service and warranty programs.
- Provide coaching and training for all service technicians and service administrators.
- Work with customers, suppliers, and coworkers to fulfill service orders and inquiries within service and cost expectations.
- Manage the day-to-day support of the Service department, ensuring seamless operations and high-quality service delivery.
Requirements
- Post-secondary education, with skilled trade certification considered an asset.
- 2-4 years of relevant work experience, with previous experience in the truck or mobile equipment service industry considered an asset.
- Experience working with equipment repairs, troubleshooting, and generating quote labor hours.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
What We Offer
- Competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
- A total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique additional perks.
- Exclusive discounts with a variety of manufacturers and service providers.
- A recognition program that rewards employees for their contributions and achievements.
- A flexible work arrangement that supports work-life balance.
About Wajax
Wajax is a leading industrial products and solutions provider, dedicated to serving Canadian industry coast-to-coast. We work in a wide range of industries, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas.
We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, we welcome applications from diverse candidates.
