Service Operations Manager

4 weeks ago


Kamloops, British Columbia, Canada Wajax Limited Full time

{"The Opportunity": "As a Service Manager at Wajax Limited, you will be responsible for ensuring the highest standard of quality in parts and service requests to customers, meeting quoted delivery dates, and consistently applying the company's parts, service, and warranty programs.

This role requires a strong focus on day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all customers, executing initiatives for long-term operational excellence, and maximizing efficiencies in service, warranty programs, and parts operations at the branch.

Key responsibilities include identifying issues, working with branch co-workers to resolve them in a timely manner, providing training and support for Service technicians and supervisors, managing branch personnel performance, safety, training, and customer service, and working with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations.

The ideal candidate will have a Journeyman Heavy Equipment Technician, Millwright, or similar certification, a minimum of 5 years of related experience in a management role in service of rotating equipment, parts, supply chain, or product support operations, and proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

As a Service Manager at Wajax Limited, you will be part of an inclusive and diverse team dedicated to innovation and teamwork, committed to employing a workforce representative of the diverse communities across Canada.

We offer a total compensation package including competitive pay, comprehensive benefits, learning and development, and unique additional perks such as competitive health and dental benefits, Wajax-led e-learning, exclusive discounts with manufacturers and service providers, recognition program, flexible work arrangements, award-winning health and wellness program, and company match pension plan.

Compensation: $95,000 - $105,000 + Annual Incentive Bonus + Vehicle Allowance.

Join us in driving Canadian industry forward and making a difference in the lives of our customers and employees.

Together, we get more done.

#WJX"}



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