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Field Service Technician

2 months ago

Victoria, British Columbia, Canada AFL Full time
Job Summary

AFL is seeking a skilled Field Service Technician to join our Canadian Operations in Victoria, BC. As a Field Service Technician, you will be responsible for installing and repairing products related to the future friendly home (FFH), home networking, phone, high speed internet, Optik TV, and home security systems for our customers.

Key Responsibilities
  • Provide exceptional customer experiences, overcome objections, and handle both favorable and unfavorable customer interactions
  • Comfortable with solutions-based selling, recommending products to customers, and up-selling services and products
  • Normal color vision required to work with color-coded wiring
  • Handle a physically demanding workload, including heavy lifting, climbing ladders/poles, crawling in confined spaces, and working in all weather conditions
  • Flexible to work various shifts, including days, evenings, and weekends, to meet business needs
  • Fluent in English, with demonstrated professional oral and written communications skills; fluency in other languages a great bonus
  • Self-motivated, with effective decision-making skills and ability to work with limited supervision
  • Mechanical ability and technical proficiency, with ability to work aloft or on ladders
  • Ability to plan, organize, and thrive in a dynamic, rapidly changing environment
  • Effectively work in a team environment and collaborate with other departments
  • Follow safe work practices and abide by all safety rules and regulations
  • Willing and able to work in locations that preclude your ability to return home, as required
  • Exhibit enthusiasm for continuous learning, high performance, and demonstrated ability to learn and apply learned skills to related situations
Qualifications
  • Completed a minimum of Grade 11 Math
  • Strong computer skills
  • Clean and valid Class 5 Driver's License
  • Previous experience in sales and customer service
  • Great-to-haves: Previous experience and/or education in telecommunications
Additional Information
  • Required to obtain and maintain a Security Alarm Installer License from the applicable provincial government prior to the end of the probationary period
  • Required to maintain clean driving records; a driver's abstract will be required prior to receiving the offer of employment
  • Required to provide pre-employment criminal background checks
  • Comfortable with a unit base (piece-rate) pay system
Work Location

City of Victoria and surrounding areas

About AFL

AFL is a premiere service provider in the global telecommunications industry, focusing on leading-edge network technology, quality, safety, and superior customer satisfaction. We value and respect unique contributions and talents, and believe that cultural diversity is essential to serving our team members and customers better.