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Lead Supervisor, Enrollment Services

3 months ago

Vancouver, British Columbia, Canada Langara College Full time
Job Overview:

The Manager of Enrollment Services is tasked with overseeing, managing, and directing the operations of the designated business unit(s). This role is essential in ensuring that key deadlines are adhered to and that institutional policies are implemented effectively.

The incumbent addresses intricate issues faced by students, faculty, and administrative personnel in relation to the functions of the unit(s). As a proficient user of the Student Information System, the Manager collaborates with IT to pinpoint, analyze, and rectify system-related challenges; define, evaluate, and execute system modifications; and manage user-related aspects of system initiatives.

This position is responsible for initiating, coordinating, and executing changes, processes, or projects. The Manager operationalizes protocols, procedures, and guidelines while interpreting policies or procedures as necessary to facilitate the seamless operation of various Enrollment Services units and stakeholders.

Key Responsibilities:

  • Supervise and mentor staff, ensuring effective personnel management and training.
  • Act as a subject matter expert in the area of supervision, providing guidance to staff, administrators, and external stakeholders regarding policies, procedures, and systems pertinent to the business unit(s).

Qualifications:

Education:

  • Bachelor's Degree in a relevant discipline.
  • A minimum of four (4) years of progressively responsible experience in a Registrar's Office, including significant supervisory experience.
  • An equivalent combination of education and experience may be considered.
  • Advanced proficiency with an integrated student record system (e.g., Banner).
  • Familiarity with post-secondary policies, procedures, programs, and registrarial processes.
  • Understanding of the BC post-secondary education system.

Skills & Competencies:

  • Ability to organize, schedule, and oversee the work of subordinates.
  • Proven problem-solving abilities, initiative, and effective organization and prioritization of tasks.
  • Strong analytical and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Meticulous attention to detail and accuracy in data entry.
  • Excellent organizational and multitasking capabilities, with the ability to prioritize and meet deadlines under pressure.
  • Commitment to providing outstanding customer service and handling complaints with professionalism.
  • Ability to foster collaboration and encourage teamwork in diverse settings, demonstrating strong interpersonal skills.
  • Ability to interpret and apply institutional, governmental, and departmental policies and guidelines.
  • Demonstrated capacity to exercise sound judgment, diplomacy, and discretion, particularly in high-pressure situations.
  • Proven ability to maintain confidentiality of sensitive records and information.
  • Intermediate or higher proficiency in various computer applications, including word processing (MS Word), spreadsheets (Excel), presentation software (PowerPoint), database management, and email.
  • Ability to achieve a typing speed of 40 wpm.

Work Schedule: This position operates under a flexible schedule, typically Monday through Friday.