Customer Service Specialist

1 month ago

Dartmouth, Canada Steele Auto Group Full time

Steele Auto Group is seeking a dedicated Client Care Associate to enhance our customer service operations across multiple regions.

The Client Care Associate plays a crucial role in informing customers about their forthcoming service needs, managing recalls, and coordinating appointment schedules. This position emphasizes exceptional customer service, focusing on effective communication and support for our clients.

As a member of Steele Auto Group, you will benefit from competitive salary packages and adaptable health and dental plans tailored to your preferences. Our Employee and Family Assistance program provides a comprehensive range of healthcare services to ensure the well-being of you and your family. As the largest automotive dealer group in Atlantic Canada, we offer a leading retirement savings plan with employer contributions and numerous opportunities for professional development and career advancement.

We are committed to transforming the customer experience in the automotive sector. Our innovative approach, including personalized service videos, fosters a more transparent and informative service journey, empowering customers with the knowledge they need. The Client Care Center Associate is tasked with notifying customers of their service requirements and scheduling appointments, with a strong emphasis on customer satisfaction rather than sales. If you are passionate about delivering excellent customer service, this role is an ideal fit for you.

This position is primarily remote; however, occasional onsite attendance may be necessary.

Set working hours: 7:30 AM - 5 PM, Monday to Friday.

Hourly Wage Range: $16.80 – $19.70

Key Responsibilities:

  • Responding to customer inquiries via phone, email, or other channels in a friendly and professional manner.
  • Informing customers about their upcoming service needs and scheduling appointments accordingly.
  • Efficiently managing workload to ensure productive customer interactions.
  • Providing accurate updates to customers regarding the status of their inquiries.
  • Maintaining and updating customer information as necessary.
  • Upholding confidentiality of customer information.
  • Ensuring high levels of customer satisfaction and fostering repeat business by addressing their queries effectively.
  • Collaborating with dealerships to meet and fulfill customer needs.
  • Accurately documenting customer details in relevant systems and tools.
  • Effectively communicating and resolving any issues that arise.
  • Performing additional duties as required.

Qualifications:

  • Bilingual proficiency in French and English is considered an asset.
  • Strong computer literacy.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word).
  • Previous experience in a customer-focused role, with an ability to view situations from various perspectives.
  • Excellent two-way communication skills.
  • Highly organized with the ability to prioritize tasks effectively.
  • Strong technical aptitude and self-motivation.
  • Ability to work independently as well as collaboratively within a team.
  • Strong multitasking capabilities.

Why Choose Steele Auto?

  • Competitive compensation package with annual salary reviews.
  • Flexible health and dental plans with multiple cost-sharing options to suit diverse needs.
  • Enhanced benefits including Telehealth, mental health support, and Employee and Family Assistance Program.
  • Retirement savings plan with employer matching contributions.
  • Opportunities for career growth and professional advancement.
  • Employee discounts on vehicle purchases, parts, and services at any of our locations.
  • A safe, inclusive, and dynamic work environment.

We appreciate the interest of all applicants for this opportunity. Please note that only candidates selected for an interview will be contacted. Steele Auto Group prioritizes internal candidates for promotions and hiring, based on qualifications and skills.

Steele Auto Group is an Equal Opportunity Employer, committed to providing fair and inclusive opportunities for all applicants. If selected for an interview, please inform us of any accommodations you may require during the recruitment process. To learn more about our company culture and opportunities, please visit our website.

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