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Technical Support Specialist

2 months ago

Abbotsford, British Columbia, Canada Tajpur Investments Ltd. Full time

Job Title: Technical Support Specialist

At Tajpur Investments Ltd., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Responsibilities:

* Respond to user inquiries and provide solutions to technical issues
* Consult user guides, technical manuals, and other documents to research and implement solutions
* Provide advice and training to users in response to identified difficulties
* Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
* Participate in the redesign of applications and other software
* Supervise other technical support workers in this group
* Provide business systems, network, and Internet support to users in response to identified difficulties
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
* Perform Web-server backup and recovery operations

Requirements:

* Secondary (high) school graduation certificate
* 1 year to less than 2 years of experience
* Strong technical skills and knowledge of computer systems
* Excellent communication and problem-solving skills

Working Hours:

* 40 hours per week

Language:

* English

We offer a competitive salary and benefits package. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.