Automotive Software Trainer

2 months ago

Milton, Ontario, Canada PBS Systems Inc. Full time
{"h1": "Bilingual Automotive Fixed Ops Software Trainer Job Opportunity", "p": "At PBS Systems Inc., we are seeking a highly skilled and bilingual individual to join our team as a Bilingual Automotive Fixed Ops Software Trainer. As a key member of our Dealer Management System (DMS) team, you will provide support and training to new and existing customers on our software platform.

Responsibilities:

* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes change within department
* Willingness to commitment to an ongoing system of education and cross-training
* Ensure DTO queue is monitored
* Willingness to go the \"Extra Mile\"
* Perform other duties and responsibilities as assigned

Requirements:

* Fluent in French and English (speaking, reading, and writing)
* Experience in the parts or service area of a dealership preferred
* 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred
* High School Diploma
* Computer proficient with knowledge of Microsoft Office Suite
* Effective time management & organizational skills
* Strong multi-tasking & prioritization
* Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver's license is required

What we offer:

* Internal promotion and growth opportunities
* An education department dedicated to helping you with professional and personal development
* The opportunity to travel
* Free parking
* Staff events
* Competitive annual base salary
* Bonus for product certification up to $4,800 per year
* Great referral bonus
* Staff discounts with GM, Dell, Goodlife and more.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Please note that PBS Systems Inc. is an equal opportunity employer and will provide accommodations during the hiring process as required.

We look forward to hearing from you"}

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