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Technical Systems Support Specialist

3 months ago


Edmonton, Alberta, Canada Deva Applications Ltd. Full time
Technical Support Analyst
  • Educational Requirements: Completion of a college, CEGEP, or equivalent non-university program lasting 1 to 2 years
  • Professional Experience: 1 to 2 years in a related field
  • Key Responsibilities:
    • Assist users facing challenges with their computer systems
    • Refer to user manuals, technical documentation, and other resources to identify and implement solutions
    • Offer guidance and training to users regarding recognized issues
    • Maintain a comprehensive log of problems and solutions for the benefit of fellow technical support analysts
    • Deliver support for business systems, networks, and internet-related issues as they arise
    • Ensure high-quality customer service
  • Technical Proficiency:
    • Familiarity with networking software
    • Understanding of internet technologies
    • Proficient in desktop applications
  • Employee Benefits: Comprehensive health care plan
  • Employment Type: Permanent position
  • Language Proficiency: English
  • Work Schedule: 35 to 40 hours per week