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Technical Systems Support Specialist
3 months ago
- Educational Requirements: Completion of a college, CEGEP, or equivalent non-university program lasting 1 to 2 years
- Professional Experience: 1 to 2 years in a related field
- Key Responsibilities:
- Assist users facing challenges with their computer systems
- Refer to user manuals, technical documentation, and other resources to identify and implement solutions
- Offer guidance and training to users regarding recognized issues
- Maintain a comprehensive log of problems and solutions for the benefit of fellow technical support analysts
- Deliver support for business systems, networks, and internet-related issues as they arise
- Ensure high-quality customer service
- Technical Proficiency:
- Familiarity with networking software
- Understanding of internet technologies
- Proficient in desktop applications
- Employee Benefits: Comprehensive health care plan
- Employment Type: Permanent position
- Language Proficiency: English
- Work Schedule: 35 to 40 hours per week