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Resource Manager – Specialized Needs

3 months ago

Ottawa, Ontario, Canada Service Coordination For Persons With Special Need Full time

Position Overview

The Resource Coordinator for Complex Special Needs plays a pivotal role in ensuring the effective delivery of services to eligible children. Reporting to the Supervisor of Complex Special Needs, this position is dedicated to a person-centered approach, overseeing the creation and execution of evidence-based service plans tailored to individual requirements. The Resource Coordinator is also tasked with the ongoing assessment and evaluation of current services and future possibilities.

Key Responsibilities
  • Engages with individuals and their families to assess current and future service options, linking them to necessary resources while participating in the goal-setting process through the Plan of Care and Individual Support Plan.
  • Develops personalized plans in collaboration with each child, family, and support network to identify specific support needs.
  • Conducts annual reviews of assigned individuals and families, ensuring compliance with required documentation.
  • Completes all mandated updates and reviews by established deadlines.
  • Provides essential resource information to individuals and families.
  • Establishes and nurtures positive working relationships with all stakeholders.
  • Conducts scheduled and unscheduled visits to monitor service provision for assigned individuals.
  • Verifies information and takes appropriate action on any incidents or serious occurrences related to individual care.
  • Participates in clinical consultations, school meetings, and other relevant gatherings concerning the care of assigned individuals.
  • Responsible for financial forecasting and budget management.
  • Reports any areas of risk concerning individuals to the Supervisor.
  • Collaborates with clients and other professionals to resolve issues as needed.
  • Facilitates financial discussions in accordance with departmental policies and procedures.
  • Maintains the accuracy and integrity of client information in compliance with established standards.
  • Attends regular supervision sessions to review case loads and receive guidance.
  • Adheres to all policies and procedures of the organization.
  • Promotes awareness of services by participating in presentations to community groups and other agencies as required.
  • Performs additional duties as assigned.
Qualifications and Skills
  • A minimum of three years of experience in the developmental services sector.
  • A Bachelor's degree in Social Work or a related field is required.
  • Strong interpersonal skills are essential.
  • Demonstrated analytical, problem-solving, critical thinking, and facilitation abilities.
  • Familiarity with services available for children and adults in the developmental sector.
  • Experience in case management is preferred.
  • Knowledge of relevant legislation and regulations is required.
  • Excellent organizational and time management skills to meet deadlines.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • A valid driver's license and access to a vehicle for business travel are necessary.
Work Environment

A significant portion of the work occurs in various settings, including family homes and requires local travel. Work schedules and priorities are typically established in advance.

Accommodations

The organization has an accommodation process in place to support candidates and employees with specific needs. If you require accommodations, please reach out to the Human Resources department for assistance.

The ideal candidate is a proactive individual with exceptional interpersonal skills who thrives in a collaborative environment. Qualified candidates are encouraged to submit their resumes along with a cover letter, referencing the competition number.

The organization values diversity and is committed to building teams that reflect the communities served. All employment decisions are based on qualifications, skills, and business needs.