Technical Support Specialist for Application Production
3 weeks ago
Position:
Application Production Technical Support
Location:
Montreal, CA
Work Schedule:
Monday to Friday - 11:00 AM to 8:00 PM in Summer & 10:00 AM to 07:00 PM in Winter
Weekend Availability:
Sunday rotational once to twice a month, same working hours.
Job Overview
- Excellent communication skills, both written and verbal.
- Proficient in incident management processes.
- In-depth expertise in SQL, with the ability to construct complex queries, preferably in Oracle SQL/PL-SQL.
Technical Skills Required:
- Solid understanding of Unix and scripting: capable of executing commands for server health checks and adept at analyzing log files.
- Familiarity with ITIL frameworks.
- Experience with Dynatrace monitoring tools.
- Knowledge of job scheduling tools (such as Autosys, Control M), DataStage WTX, and file transfer protocols (CFT/FTP/MQ) is advantageous.
- Minimum of 4-7 years of experience in Application Production Support.
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