On-Site IT

4 weeks ago


Vancouver, British Columbia, Canada 1102 CSC Canada Full time

Position Overview:

We are looking for a proficient IT/AV Support Specialist to become a vital part of our team in Vancouver. The successful candidate will possess at least 2 years of experience in managing advanced AV technologies and IT systems. In this role, you will play a crucial part in delivering IT assistance, overseeing inventory, contributing to projects, and ensuring the seamless functioning of IT/AV systems during various events.

Essential Qualifications:

  • At least 2 years of demonstrated experience in supporting sophisticated AV technologies and IT infrastructure.
  • A minimum of 2 years of experience in providing IT support for networking solutions.
  • At least 2 years of experience in IT support across diverse platforms.
  • Detail-oriented with the ability to perform tasks effectively under pressure.
  • Strong communication skills and capability to collaborate with cross-functional teams and clients.
  • Moderate experience in managing third-party vendors and IT projects.
  • Up-to-date knowledge of the latest IT and AV technologies.
  • Experience in supporting large-scale events and managing server rooms is advantageous.

Key Responsibilities:

  • Assist with daily IT support operations and handle escalations.
  • Collaborate with employees and clients to ensure IT/AV infrastructure is operational for meetings and events.
  • Support high-level meetings and events, troubleshooting any technical issues that arise.
  • Set up and test audio-visual equipment for presentations and conferences.
  • Coordinate with external vendors for necessary equipment support.
  • Provide on-site assistance during events and help presenters with technical challenges.
  • Manage and maintain video conferencing meeting rooms utilizing Microsoft Teams and QSC systems.
  • Assist users in scheduling and conducting virtual meetings and webinars.

Vendor Coordination & Onsite Support:

  • Initiate and manage support cases with vendors.
  • Work with vendors remotely and arrange onsite visits as needed.

General IT Responsibilities:

  • Assist with desktop and mobile support, AV testing, software upgrades, and IT inventory management.
  • Document processes and procedures related to IT tasks.

Work Environment:

This role requires 100% on-site presence in our Vancouver office.



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