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Testing Support Associate

2 months ago

Brampton, Ontario, Canada Canadian Blood Services Full time
About the Role

Canadian Blood Services is seeking a skilled Testing Support Associate to join our dynamic Testing team. As a key member of our team, you will play a crucial role in supporting the effective implementation of initiatives at Testing sites, ensuring excellent customer service, and providing subject matter expertise to resolve issues and trends.

Key Responsibilities
  • Develop and implement training materials and educational sessions to ensure standardized training for Testing staff.
  • Participate in new projects or initiatives for Testing, providing input and assistance in project proposals, validation scripts, and decision documents.
  • Provide technical support and information to Testing sites and Head Office departments to facilitate problem-solving and resolution of issues or trends.
  • Assist in the continuous quality improvement activities for Testing sites, establishing and implementing staff competencies to monitor site performance.
  • Track, trend, and monitor Transmissible Diseases and Product Testing quality control programs, developing KPIs and preparing monthly reports.
Requirements
  • A minimum of 3 to 5 years' experience working in a Supervisory or Charge Technologist capacity or extensive experience as a Medical Laboratory Technologist.
  • An appropriate Provincial Medical Laboratory Technologist License is required (CSMLS/CMLTO).
  • BSc. in Laboratory Science or Advanced Registered Technologist (ART) or equivalent experience is an asset.
  • Excellent problem-solving, time management, analytical, and planning skills required.
  • Strong oral and written communication skills in English are essential for presentation to all levels of employees.
  • Computer skills are essential with demonstrated proficiency in Microsoft Office Software Programs including Access, Excel, Power Point, and Word applications.
What We Offer
  • Payment in lieu of vacation
  • Payment in lieu of holidays
  • Annual performance award up to 6%
  • Payment in lieu of benefits
  • Defined benefit pension plan
  • Employee discounts, wellness program, professional resources
What You Can Expect
  • Shift/hours - Monday to Friday - business hours
  • Physical requirements - ability to lift weight up to 10 kg (22 lbs.)

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.