Premium Suite Service Representatives

1 month ago

Toronto, Ontario, Canada MLSE Full time
Position Overview

As an integral part of the Premium Service team, you will play a crucial role in delivering exceptional customer service to suite patrons during various events.

Key Responsibilities
  • Welcome guests with a warm and friendly demeanor.
  • Engage positively and professionally with both staff and attendees.
  • Address any service-related inquiries or issues with a knowledgeable and friendly approach.
  • Manage and oversee guest access to all suites effectively.
  • Act as a representative for the Premium Suites department and the organization.
  • Assist in special events and promotional activities for suite clients as required.
  • Participate in pre-event and post-event meetings.
  • Coordinate with maintenance, housekeeping, and food & beverage teams to resolve any reported issues promptly.
  • Ensure compliance with service standards and organizational policies.
  • Adhere to health and safety regulations.
  • Fulfill additional duties as necessary.
Qualifications

We recognize that you may not meet every qualification listed below, and we encourage you to share any relevant experience in your application.

  • Availability to work weekdays starting as early as 4:30 PM, along with various shifts on weekends and holidays as needed.
  • Smart Serve Certificate is mandatory.
  • Prior experience in VIP hospitality or concierge services is advantageous.
  • Demonstrate enthusiasm and professionalism consistently.
  • Possess excellent interpersonal and communication skills; team-oriented.
  • Ability to thrive under pressure and manage multiple tasks simultaneously.
  • Capable of working in a dynamic environment with varying noise levels, lighting, and temperatures.
  • Prepared to handle potential emergency situations and unexpected events.
  • Familiarity with local attractions is a plus.
Additional Information

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

Our organization is committed to fostering an equitable, diverse, and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on any protected characteristics. Reasonable accommodations will be provided for qualified individuals with disabilities during the application process.

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