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Premium Services Operations Supervisor

3 months ago

Toronto, Ontario, Canada Legends Full time

LEGENDS

Founded in , Legends is a premier experiences organization with six divisions operating globally – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – providing clients and partners with a comprehensive data and analytics-driven service solution platform to enhance their brand and realize their vision. Legends collaborates with prominent clients across various sectors including professional sports, collegiate events, attractions, entertainment, and conventions and leisure. We are the leaders in crafting, planning, and executing outstanding experiences in sports and entertainment. For more information, visit us on our social media platforms.

POSITION OVERVIEW

The Premium Services Supervisor is tasked with overseeing a designated area of the Stadium during live events. This role encompasses personnel and operational management in collaboration with the Premium Services Manager, aimed at delivering consistent and exceptional guest experiences.

KEY RESPONSIBILITIES

Duties include but are not limited to:

  • Inspire team members by developing, implementing, and monitoring service and sales incentives
  • Supervise daily operations within the Premium Services Department, including dining establishments, clubs, and in-seat service
  • Optimize labor utilization
  • Complete necessary opening and closing tasks
  • Ensure accurate tracking of consumption and inventory
  • Conduct sales and inventory audits as required
  • Ensure adherence to all company policies and procedures by staff
  • Guarantee that staff fulfill their responsibilities efficiently and courteously while delivering excellent guest service
  • Responsible service of alcoholic beverages
  • Assist with administrative tasks as needed, including system management
  • Address all guest inquiries, feedback, and concerns
  • Collaborate with Blue Jays representatives and management to ensure operational success through outstanding guest service
  • Work with staff and management to generate innovative ideas for food, service, and structure within the Premium Services Department

REQUIRED QUALIFICATIONS

To excel in this role, candidates must be capable of performing each essential duty at the highest standards. The following qualifications are necessary:

  • Smart Serve Certification
  • Experience in guest service management
  • Conflict resolution skills
  • Experience with cash handling
  • Team-oriented mindset
  • Ability to work efficiently under pressure
  • Strong organizational and problem-solving abilities
  • Creativity
  • Knowledge of safe food handling policies and standards; certification is a plus
  • Flexibility to work various shifts, including evenings, weekends, and holidays

WORKING ENVIRONMENT

Location: On Site

The physical demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this role. While performing the duties of this position, the employee is regularly required to sit, talk, and hear; use hands to manipulate controls. The employee frequently needs to reach with hands and arms. The employee is required to stand, walk, and bend. Specific vision abilities required by this role include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.