Service Team Member

4 weeks ago


Brantford, Ontario, Canada Michaels Full time
Service Team Member

Michaels est à la recherche d'un Service Team Member pour rejoindre notre équipe dynamique

À propos du poste

En tant que Service Team Member, vous serez responsable de fournir un service exceptionnel aux clients, de les aider à trouver ce qu'ils recherchent et de les assister dans leur parcours d'achat. Vous travaillerez en étroite collaboration avec les autres membres de l'équipe pour garantir que les clients bénéficient d'une expérience rapide et courtoise.

Responsabilités
  • Aider les clients à faire leurs achats et à trouver les produits qu'ils recherchent
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions
  • Mettre les clients au courant du sondage Voix du client (VDC)
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M)
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG)
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires
  • Soutenir les programmes de prévention des pertes et de sécurité
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables
Exigences
  • Expérience de vente au détail ou de service à la clientèle préférable
  • Habileté à rester debout pendant de longues périodes
  • Habileté à se déplacer dans le magasin
  • Se courber, soulever, transporter, atteindre et s'étirer fréquemment
  • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire
À propos de Michaels

Michaels est un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Nous sommes là pour tous les membres d'équipe et tous les amateurs pour créer, innover et être meilleurs ensemble.



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