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Product Support Specialist

2 months ago

Edmonton, Alberta, Canada Finning Full time

About the Role

Finnings Inside Product Support Representative plays a critical role in building and maintaining positive relationships with customers to meet or exceed annual sales targets while ensuring profitability.

Key Responsibilities

  • Engage fully with customers on every sales call to understand their needs and demonstrate how Finning can support them.
  • Maintain accurate records of account details and equipment population, and manage activities and opportunities using Saleslink.
  • Collaborate with the extended product support network, including product management, equipment sales, outside product support representatives, inside sales representatives, and parts and service teams.
  • Develop strategic call and account plans for your customer base.
  • Resolve complex and technically challenging customer needs quickly and effectively.
  • Convert data and intelligence leads into active sales opportunities.

Required Skills

  • Sales-driven mindset with a proven track record of achieving targets.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to navigate and resolve complex customer challenges effectively.
  • Strategic approach to account management, prospecting, and solution selling.

Education & Experience

  • Minimum 5+ years of demonstrable success in customer service and/or sales.
  • Parts ticket and strong mechanical aptitude with heavy equipment knowledge are assets.
  • Extensive experience in the heavy equipment and/or construction industry.

The total annual compensation target for this position is $90,000 - $105,000 including base salary and target variable. This is a commissioned sales role.

About Finning

Finnings commitment to diversity and inclusion is reflected in our equal opportunity employment practices. We strive to create a workplace where individuals from all backgrounds and identities can thrive and achieve their full potential.