Product Support Specialist

1 month ago

Edmonton, Alberta, Canada Finning Full time

About the Role

Finnings Inside Product Support Representative plays a critical role in building and maintaining positive relationships with customers to meet or exceed annual sales targets while ensuring profitability.

Key Responsibilities

  • Engage fully with customers on every sales call to understand their needs and demonstrate how Finning can support them.
  • Maintain accurate records of account details and equipment population, and manage activities and opportunities using Saleslink.
  • Collaborate with the extended product support network, including product management, equipment sales, outside product support representatives, inside sales representatives, and parts and service teams.
  • Develop strategic call and account plans for your customer base.
  • Resolve complex and technically challenging customer needs quickly and effectively.
  • Convert data and intelligence leads into active sales opportunities.

Required Skills

  • Sales-driven mindset with a proven track record of achieving targets.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to navigate and resolve complex customer challenges effectively.
  • Strategic approach to account management, prospecting, and solution selling.

Education & Experience

  • Minimum 5+ years of demonstrable success in customer service and/or sales.
  • Parts ticket and strong mechanical aptitude with heavy equipment knowledge are assets.
  • Extensive experience in the heavy equipment and/or construction industry.

The total annual compensation target for this position is $90,000 - $105,000 including base salary and target variable. This is a commissioned sales role.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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