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Technical Support Specialist

2 months ago

Abbotsford, British Columbia, Canada Tajpur Investments Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Tajpur Investments Ltd. The successful candidate will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and other resources to research and implement solutions
  • Provide training and guidance to users on computer systems and software
  • Collect and maintain a log of problems and solutions for use by other technical support analysts
  • Participate in the redesign of applications and software
  • Supervise other technical support workers
  • Provide business systems, network, and Internet support to users
  • Set up equipment for employee use and perform backup and recovery operations
Requirements
  • 1 year to less than 2 years of experience in a technical support role
  • Permanent employment
  • English language proficiency
  • 40 hours per week