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Accounts Receivable Specialist
2 months ago
The Opportunity:
The Accounts Receivable Specialist plays a crucial role in managing the collection and follow-up of all outstanding items related to a designated portfolio of accounts. This position ensures the precise coding and processing of all customer deductions, adhering to our organizational policies and departmental protocols.A Typical Day:
- Conduct regular collection outreach to clients with overdue invoices, reinforcing payment terms and obligations.
- Collaborate with the Credit team regarding orders on credit hold and determine next steps for order release based on departmental guidelines and company policy.
- Monitor assigned customer accounts for compliance with approved credit terms and any changes in customer business activities, escalating exceptions to the Manager as necessary.
- Identify and address all claims (trade spend, pricing discrepancies, shortages, etc.) following the appropriate procedures to resolve each issue.
- Gather claim documentation, prepare, code, and submit all claims to relevant stakeholders for approval.
- Maintain a detailed record of actions taken by adding notes and follow-up actions in SAP/HRC.
- Work closely with Sales, Marketing, Supply Chain, and Trade/Pricing teams for necessary documentation and approvals.
- Communicate with clients and sales teams regarding the repayment of invalid deductions and adjustments.
- Reconcile and process offsets to clear outstanding items in the sub-ledger promptly.
- Regularly follow up with both external and internal contacts to expedite the resolution of open claims and issues.
- Utilize business acumen to proactively identify problems, assess potential risks, and develop effective solutions and action plans.
- Recognize and escalate changes in customer behavior that may indicate an increased risk of delinquency or default.
- Perform additional duties as assigned to support the Accounts Receivable team.
- Enhance collection activities and resolve deductions efficiently.
- Meet or exceed targeted Days Sales Outstanding (DSO) goals.
Qualifications:
- At least 1.5 years of relevant experience in an accounts receivable environment.
- A degree in Accounting or Finance is preferred.
- Exceptional communication skills; strong written and verbal abilities to effectively engage with customers, sales teams, and management.
- Proficient negotiation and collection skills.
- Excellent planning and organizational capabilities with the ability to manage multiple tasks.
- Ability to adapt to and effectively manage changing priorities based on business needs.
- Strong Excel skills (including V-lookup, Pivot Tables, and various formulas).
- 1 to 2 years of experience with SAP is preferred.
- Familiarity with High Radius Cloud applications is an asset.
- Employ Practical Process Improvement techniques to identify and address root causes of problems.
- Understanding of the significance of company policies and procedures.
- Focused on both internal and external performance metrics.
- Solid knowledge of accounting principles and practices.
- Demonstrates initiative, drive, and determination to achieve ambitious targets.
- Strong alignment with Maple Leaf Leadership values.
- Ability to work independently while adhering to guidelines and company policies.
What We Offer:
- Be part of a high-performance, people-centric organization with a unique vision to become the most sustainable protein company globally, demonstrating a strong commitment to sustainable protein across North America.
- An inclusive corporate culture and a work environment that prioritizes safety, rewards excellence, and empowers all employees to learn and contribute their best.
- A hybrid work model that supports remote work for eligible positions, promoting work-life balance by combining focused remote work with purposeful collaboration in the office.