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Accounts Receivable Specialist

2 months ago


Mississauga, Ontario, Canada Maple Leaf Foods Full time

The Opportunity:

The Accounts Receivable Specialist plays a crucial role in managing the collection and follow-up of all outstanding items related to a designated portfolio of accounts. This position ensures the precise coding and processing of all customer deductions, adhering to our organizational policies and departmental protocols.

A Typical Day:
  • Conduct regular collection outreach to clients with overdue invoices, reinforcing payment terms and obligations.
  • Collaborate with the Credit team regarding orders on credit hold and determine next steps for order release based on departmental guidelines and company policy.
  • Monitor assigned customer accounts for compliance with approved credit terms and any changes in customer business activities, escalating exceptions to the Manager as necessary.
  • Identify and address all claims (trade spend, pricing discrepancies, shortages, etc.) following the appropriate procedures to resolve each issue.
  • Gather claim documentation, prepare, code, and submit all claims to relevant stakeholders for approval.
  • Maintain a detailed record of actions taken by adding notes and follow-up actions in SAP/HRC.
  • Work closely with Sales, Marketing, Supply Chain, and Trade/Pricing teams for necessary documentation and approvals.
  • Communicate with clients and sales teams regarding the repayment of invalid deductions and adjustments.
  • Reconcile and process offsets to clear outstanding items in the sub-ledger promptly.
  • Regularly follow up with both external and internal contacts to expedite the resolution of open claims and issues.
  • Utilize business acumen to proactively identify problems, assess potential risks, and develop effective solutions and action plans.
  • Recognize and escalate changes in customer behavior that may indicate an increased risk of delinquency or default.
  • Perform additional duties as assigned to support the Accounts Receivable team.
  • Enhance collection activities and resolve deductions efficiently.
  • Meet or exceed targeted Days Sales Outstanding (DSO) goals.

Qualifications:

  • At least 1.5 years of relevant experience in an accounts receivable environment.
  • A degree in Accounting or Finance is preferred.
  • Exceptional communication skills; strong written and verbal abilities to effectively engage with customers, sales teams, and management.
  • Proficient negotiation and collection skills.
  • Excellent planning and organizational capabilities with the ability to manage multiple tasks.
  • Ability to adapt to and effectively manage changing priorities based on business needs.
  • Strong Excel skills (including V-lookup, Pivot Tables, and various formulas).
  • 1 to 2 years of experience with SAP is preferred.
  • Familiarity with High Radius Cloud applications is an asset.
  • Employ Practical Process Improvement techniques to identify and address root causes of problems.
  • Understanding of the significance of company policies and procedures.
  • Focused on both internal and external performance metrics.
  • Solid knowledge of accounting principles and practices.
  • Demonstrates initiative, drive, and determination to achieve ambitious targets.
  • Strong alignment with Maple Leaf Leadership values.
  • Ability to work independently while adhering to guidelines and company policies.

What We Offer:

  • Be part of a high-performance, people-centric organization with a unique vision to become the most sustainable protein company globally, demonstrating a strong commitment to sustainable protein across North America.
  • An inclusive corporate culture and a work environment that prioritizes safety, rewards excellence, and empowers all employees to learn and contribute their best.
  • A hybrid work model that supports remote work for eligible positions, promoting work-life balance by combining focused remote work with purposeful collaboration in the office.