Mobility Operations Specialist

3 weeks ago

Toronto, Ontario, Canada Porsche Financial Services Canada G.P Full time
Job Title: Mobility Operations Specialist

At Porsche Financial Services Canada, we are seeking a highly skilled Mobility Operations Specialist to join our team. As a key player in our organization, you will be responsible for providing exceptional customer service and sales support to Porsche Drive members, prospective members, and dealers.

Key Responsibilities:
  • Provide quality and timely support to Porsche Drive members, prospective members, and dealers to maximize fleet utilization and operational efficiency.
  • Manage and service leads, prospects, and active members of Porsche Drive within assigned systems.
  • Responsible for all inbound and outbound call servicing, shared inbox, and assigned tasks while maintaining the department KPI's.
  • Build rapport with members through open-ended questions, sales techniques, explaining features and benefits, and overcoming objections.
  • Achieve monthly and annual member targets, other established KPls to provide high-quality customer support including Quality of Service (QoS).
Requirements:
  • University level education, College Diploma and/or equivalent work experience.
  • Experience 1-3 years of Customer Service and/or Auto Finance experience.
  • Working knowledge of automotive, banking and/or insurance industries.
  • Efficient time management.
  • Proficient written and verbal communication.
  • Strong organizational skills with ability to pay close attention to details.
Why Porsche Financial Services Canada?

We are driven by our passion for performance and innovation. As a part of our team, you'll work with a group of dedicated professionals who share a commitment to excellence. We offer a dynamic work environment, opportunities for development, and the chance to be a part of an iconic brand.

At Porsche, we are committed to excellence and innovation. We strive to create memorable experiences for our customers and each other. If you are a motivated and customer-focused individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity.

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