Customer Experience Representative

1 month ago


Granby, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers
  • Stay up-to-date on industry trends and developments to provide expert advice and guidance to customers
Requirements
  • High school diploma or equivalent required
  • 1+ years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our customers


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