Customer Experience Representative
4 weeks ago
At Rogers, we're looking for a skilled Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores. Your passion for technology and ability to connect with people will make you a great fit for this role.
Key Responsibilities:
- Enhance the retail experience by providing best-in-class service and value-added solutions to customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach
- Participate in community events and outreach efforts to support local small businesses
What's in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada
- Mental Health and Support benefits - 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
Requirements:
- You are great with people and passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
What to expect:
- A pre-employment background check will be conducted
- Previous employment verification may be required depending on the role
Work Environment:
- Part-time
- Variable shifts
- Not Applicable (Regular Position)
Travel Requirements:
- Up to 100%
Posting Category/Function:
- Retail (In Store / Hourly) & Sales and Service
Requisition ID:
- 313837
At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
Being a Rogers team member comes with some great perks & benefits including:
- Health & well-being benefits
- Donation matching
- Paid time off for volunteering
- Wealth Accumulation including: Pension plan & Employee stock options
- Generous employee discounts
- Leadership development, Mentorship, and Coaching programs
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.
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