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Lead Manager, Virtual Business Advisory

3 months ago

Halifax, Nova Scotia, Canada Scotiabank Full time

Requisition ID: 204848

Join a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing culture.

Position Overview:

As the Senior Manager of the Small Business Virtual Advice Team, you will play a pivotal role in steering the team towards the successful execution of business strategies, plans, and initiatives while ensuring compliance with regulatory standards and internal policies.

Key Responsibilities:

  • Foster a customer-centric culture within the team to enhance client relationships and utilize broader organizational resources and knowledge.
  • Provide leadership and mentorship to the Virtual Advice Managers, guiding them in developing a team of high-performing experts focused on client-centric advisory conversations.
  • Contribute to the strategic planning and implementation of initiatives that align with the objectives of Small Business Distribution and the regions supported by the team, while also driving internal strategies for efficiency and accountability.
  • Collaborate closely with key stakeholders to raise awareness of the virtual channel, assisting in identifying opportunities and delivering tailored solutions that benefit both customers and the organization.
  • Ensure that the Bank's risk appetite and culture are integrated into daily operations and decision-making processes.
  • Create an environment that promotes effective and efficient operations in line with the organization's values, code of conduct, and global sales principles, while ensuring compliance with operational, regulatory, and conduct risk obligations.
  • Build a high-performance culture by implementing a people strategy that attracts, retains, and develops talent, fostering an inclusive work environment, and focusing on succession and development planning.

Qualifications:

  • A university degree in business, finance, or economics, or equivalent professional experience. Strong interpersonal, communication, judgment, negotiation, coordination, and analytical skills are essential.
  • Proven change leadership abilities, cross-cultural leadership experience, and a strong commitment to customer satisfaction and results.
  • Demonstrated creative and strategic thinking skills, with a proactive approach to identifying and acting on improvement opportunities.
  • Effective sales management capabilities, with the ability to influence and motivate team members.
  • Additional training requirements as deemed necessary by the organization.

What We Offer:

  • An opportunity to be part of a forward-thinking organization that encourages collaboration across various business lines.
  • A rewarding career trajectory with diverse opportunities for professional growth and development.
  • A competitive compensation and benefits package.
  • Internal training programs designed to support your professional development and skill enhancement.
  • A commitment to making a positive impact in our communities for both employees and customers.