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Client Support Specialist

2 months ago

Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Client Support Specialist to join our team at ChartWorld Americas Maritime Services Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Provide technical assistance to clients via phone, email, and other communication channels to resolve issues and answer questions related to our products and services.
  • Customer Service: Respond to client inquiries, resolve complaints, and provide general support to ensure customer satisfaction.
  • Problem-Solving: Analyze and resolve complex technical issues, often requiring creative problem-solving skills and a deep understanding of our products and services.
  • Documentation: Maintain accurate and detailed records of client interactions, including issues, resolutions, and follow-up actions.
  • Team Collaboration: Work closely with other support team members to share knowledge, best practices, and resources to ensure seamless support delivery.
Requirements
  • Education: College or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a technical support or customer service role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
  • Language: English (fluency required).
Benefits
  • Dental Plan: Comprehensive dental coverage for you and your family.
  • Health Care Plan: Access to a wide range of medical services and coverage for you and your family.
  • Vision Care Benefits: Coverage for eye exams, glasses, and contact lenses.
  • Registered Retirement Savings Plan (RRSP): A retirement savings plan to help you plan for your future.
Work Environment
  • Work Language: English.
  • Hours: 40 hours per week.