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Shift Manager

2 months ago

Ladysmith, British Columbia, Canada McDonald's Restaurants Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's Restaurants. As a Shift Manager, you will be responsible for leading a team of staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they are working efficiently and effectively.
  • Customer Service: Ensure that food and service meet quality control standards, addressing customer complaints or concerns in a professional and courteous manner.
  • Inventory Management: Maintain records of stock, repairs, sales, and wastage, ensuring that inventory levels are adequate to meet customer demand.
  • Reporting: Prepare and submit reports on sales, inventory, and customer feedback, providing insights to management on areas for improvement.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, ensuring that they have the skills and knowledge required to perform their roles effectively.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English.
  • Work Environment: Fast-paced environment, standing for extended periods, and working under pressure.
  • Personal Suitability: Client focus, efficient interpersonal skills, flexibility, and a team player attitude.
What We Offer
  • Group Insurance Benefits: Comprehensive benefits package, including health, dental, and vision coverage.
  • Support for Persons with Disabilities: Mentorship, coaching, and networking opportunities for persons with disabilities, as well as accessible and inclusive recruitment policies.
  • Support for Newcomers and Refugees: Assistance with immediate settlement needs, mentorship programs, and diversity and cross-cultural training.
  • Support for Youths: On-the-job training, mentorship, coaching, and networking opportunities for youth.
  • Support for Veterans: Mentorship, coaching, and networking opportunities for Veterans, as well as flexible onboarding options.
  • Support for Indigenous People: Mentorship, coaching, and networking opportunities for Indigenous workers, as well as cultural competency training.
  • Support for Mature Workers: Hiring policies that discourage age discrimination, mentorship, coaching, and networking opportunities for mature workers, as well as phased retirement options.
  • Support for Visible Minorities: Hiring policies that discourage discrimination, mentorship programs, and diversity and cross-cultural training.