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Automotive Consultant

2 months ago

Kitchener, Ontario, Canada Total Auto Service Full time
About the Role

We are seeking a highly skilled and motivated Service Advisor to join our team at Total Auto Service. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Advise clients on advertising or sales promotion strategies to enhance their vehicle's value and appeal.
  • Respond to written and oral inquiries from customers, providing accurate and timely information to meet their needs.
  • Address customer complaints or concerns in a professional and courteous manner, ensuring that issues are resolved efficiently and effectively.
  • Provide information to customers regarding the type and cost of services offered, ensuring that they are fully informed and satisfied with their experience.
  • Arrange for billing and payment processing for services rendered, ensuring that all financial transactions are accurate and up-to-date.
  • Explain the benefits and features of our services, highlighting the value that we bring to our customers.
  • Perform general office duties, including data entry, filing, and other administrative tasks as required.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High level of integrity and reliability, with a strong commitment to customer satisfaction.
  • Ability to multitask and prioritize tasks effectively, with a strong attention to detail.
What We Offer
  • A competitive salary and benefits package, including dental plan, disability benefits, and health care plan.
  • Opportunities for professional growth and development, with a focus on customer service and sales.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • Free parking available on site, with easy access to public transportation.
How to Apply

If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].