Enterprise Systems Engineer

2 weeks ago

Hamilton, Ontario, Canada FirstOntario Credit Union Full time
Job Overview

The Enterprise Systems Engineer is responsible for overseeing and maintaining all installed systems and infrastructure at FirstOntario Credit Union.

Key Responsibilities
  • Manage and monitor all installed systems and infrastructure to ensure optimal performance and availability.
  • Install, configure, test, and maintain operating systems, application software, and system management tools and access rights administration across the infrastructure.
  • Configure, install, integrate, and manage Enterprise Infrastructure solutions, including Server Systems, Storage Solutions, Backup/Archive technology.
  • Assess and optimize Server Systems & Storage networks through network monitoring, statistics, and daily health checks.
  • Communicate and enforce data storage retention policies through system procedures.
  • Assist in technology roadmaps for Wintel, VM, AD, Storage, Cloud, Backup/Archive & Management Tools, and services.
  • Develop routines for end-users to facilitate storage best practices.
  • Anticipate, mitigate, identify, respond to, and resolve issues with storage devices, storage access, and data retrieval.
  • Implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.
  • Develop, implement, and maintain policies, procedures, and associated training plans for server system resource administration, appropriate use, and disaster recovery.
  • Develop technical specifications and business cases to support new service acquisitions.
  • Maintain industry knowledge on industry trends and new services, including Cloud computing and virtualization.
  • Develop, manage, and architect methods of patch management, server hardening, and operational efficiencies.
  • Coordinate with the Network, Desktop admin roles, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
  • Administer Server environments, including supporting specific Enterprise Technologies such as Exchange, Mobile Device Technology, VMware, Active Directory, SharePoint, file shares, web services (IIS), and windows networking and management services, including on-premise and cloud-based systems.
  • Participate in the implementation of updates to the production environment via the change management tool and process.
  • Respond to systems alerts, error indicators, error messages, failures, and peripheral malfunctions.
  • Secure and monitor all systems access.
  • Lead and participate in the annual Disaster Recovery planning and validation.
  • Manage and/or provide guidance to junior members of the team.
  • Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
  • Responsible for ticket management and Tier 3 support.
  • Maintain related documentation and technical specifications information.
  • Support application development teams throughout project lifecycles.
  • Analyze system, server, application, network, and input/output device performance.
  • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
  • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
  • Create required audit reports in response to business user needs, and assist with security audits as required.
  • Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
  • Point of On-Call Escalation when required.
  • Provide backup to other Infrastructure team members in their absence.
  • Perform other duties as required.
Requirements
  • College diploma or university degree in the field of computer science or a relevant combination of equivalent training and work experience.
  • Five (5) to seven (7) years of enterprise-level support experience.
  • Five (5) or more years of hands-on technical experience in Server Virtualization VMWare vSphere.
  • Experience in Microsoft Active Directory, System Center, SharePoint, and Exchange is required.
  • AZ-104, MCSE, MCP, VMware, Linux, and/or other relevant certification is an asset.
  • Storage Vendor certification such as Netapp is an asset.
  • Advanced knowledge of Networking and troubleshooting tools.
  • Experience implementing and maintaining security devices, including firewalls, load balancers, etc.
  • Extensive practical knowledge of data input/output procedures and system backup protocols.
  • Strong technical command of scripting languages (PowerShell, python, etc.).
  • Strong knowledge of production schedules and automation.
  • Experience with Disaster Recovery is an asset.
  • Extensive hands-on software and hardware troubleshooting experience.
  • Experience documenting and maintaining configuration and process information.
  • Familiarity with the Temenos T24 banking system is an asset.
  • Good written and oral communication skills.
  • Ability to conduct research into hardware and software issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities with a high attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment, while being sensitive to the business priorities and the impact to the Credit Union.
  • Skilled at working within a team-oriented, collaborative environment.
  • Be available to work evenings and weekends as the job demands and travel as required.
  • Actively participate in an on-call rotation.

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