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Application Support Specialist

2 months ago


Edmonton, Alberta, Canada AutoCanada Inc. Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at AutoCanada Inc. as a Technical Support Analyst. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their duties efficiently.

Key Responsibilities
  • Technical Support: Respond to employee inquiries and resolve technical issues related to computer systems, software applications, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
  • Documentation and Reporting: Maintain accurate records of technical issues, solutions, and employee feedback, providing regular reports to management.
  • Training and Development: Provide training and guidance to employees on the use of technical systems and software applications, ensuring they have the necessary skills to perform their duties effectively.
  • Communication: Communicate technical information to non-technical employees, ensuring they understand the solutions and recommendations provided.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 3 years of experience in technical support, with a strong background in computer systems, software applications, and network connectivity.
  • Skills: Excellent problem-solving and analytical skills, with the ability to communicate technical information to non-technical employees.
Work Environment

This is a permanent, full-time position, working 40 hours per week in a fast-paced office environment. The ideal candidate will be able to work independently, with minimal supervision, and will be able to multitask effectively in a dynamic work environment.

What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a dental plan and health care plan.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on employee training and development.
  • Support for Diversity and Inclusion: A commitment to diversity and inclusion, with a focus on creating a welcoming work environment for employees with disabilities.