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Director of Business Operations

3 months ago


Old Toronto, Ontario, Canada Arcadis Full time

Job Overview

Arcadis is in search of a Director of Business Operations for the Buildings Engineering sector within the Places Business Area in Canada. This role is pivotal and reports directly to the Business Area Director.

Key Responsibilities:

As the Director of Business Operations, your primary focus will be on strategically enhancing the business unit's footprint in the region, aligning with the overarching GBA Places strategy and financial objectives. Your duties will encompass:

  1. Executing the Places Strategy:
    Oversee the business unit with full accountability for profit and loss performance, ensuring high-quality service delivery. You will develop and implement strategies that guarantee service excellence and sustainable growth within the unit, thereby supporting the overall business objectives.
  2. Inspiring and Developing a Diverse Team:
    Recruit and set performance objectives for team members, ensuring they are motivated and equipped with the necessary skills to achieve program goals.
  3. Formulating and Executing the Business Plan:
    Ensure that the team comprehends the business plan and their individual contributions towards its success, with a focus on quality, global delivery, and integration.
  4. Identifying and Targeting Clients:
    Drive organic revenue growth within the business unit through exceptional service delivery.
  5. Building Strong Relationships:
    Establish lasting relationships with clients to understand their needs, ensuring satisfaction and fostering organic revenue growth.
  6. Coaching and Mentoring Managers:
    Guarantee that all projects are positioned for success, adhering to governance standards to enhance client satisfaction.
  7. Identifying Talent:
    Encourage career advancement by guiding identified individuals towards suitable development programs.
  8. Resource Utilization Management:
    Maintain the integrity of the unit's structure to optimize resource allocation.
  9. Risk Management in Service Delivery:
    Ensure compliance with governance processes to achieve service excellence and client satisfaction.
  10. Understanding Client Needs:
    Stay informed about key trends and emerging opportunities within the business unit's client base.
  11. Fostering Internal Relationships:
    Encourage collaboration and maximize opportunities for cross-selling and trade-up.
  12. Creating a Safe Work Environment:
    Prioritize health and well-being while identifying talent to promote career growth.
Qualifications & Experience:

The ideal candidate will be a licensed Professional Engineer or Architect in Canada, possessing over 10 years of experience in leading and expanding a significant business function within a professional services environment. You should be capable of inspiring multi-disciplinary teams towards a unified goal and exhibit strong leadership skills.

Additionally, you will demonstrate high levels of intellectual, professional, and interpersonal agility. Excellent communication skills and the ability to collaborate effectively at all organizational levels, particularly with senior management, are essential. You should possess the technical acumen to identify and manage risks associated with operating a design-led business unit, alongside well-developed commercial skills and a robust understanding of the industry.