Bilingual Customer Service Ambassador

2 weeks ago


Cambridge, Ontario, Canada CB Canada Full time
Customer Experience Specialist

We are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team at CB Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service and helping to elevate customer experiences.

Key Responsibilities:
  • Work closely with internal stakeholders to enhance customer experiences
  • Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics
  • Design marketing and engagement strategies for new products or services
  • Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication
Requirements:
  • Strong business writing skills and ability to use email correspondence effectively
  • Collaboration with others is essential, as well as strong project management and problem-solving expertise
  • Strong technical skills, including knowledge and experience with customer relationship management software (CRM)
  • Proven ability to interpret and analyze data to enhance the customer experience

At CB Canada, we offer a competitive bonus plan, profit sharing, and compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today.



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