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Office Support Clerk II

2 months ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Main Responsibilities

This role involves providing administrative support to the Finance and Supply Chain Management department. The successful candidate will be responsible for performing a variety of clerical tasks, including data entry, word processing, and bookkeeping. They will also be required to provide information and assistance to the public, both in person and over the phone.

Key Duties and Responsibilities
  • Receives and verifies cash and cheques in payment of accounts; makes change and issues correct receipts; balances cash and compiles summary sheets.
  • Operates a computer terminal to enter and update records; modifies or removes records; produces standard reports.
  • Opens, sorts and batches mailed payments and applies payments to accounts.
  • Processes, cheques and maintains a variety of office records, forms, files, reports, statistics, documents and related material; posts entries to simple records; processes incoming and outgoing mail as per departmental procedures.
  • Answers inquiries and provides assistance by telephone or in person, ascertains nature of inquiries or complaints and gathers information in order to respond or refer caller as necessary; explains departmental rules and regulations; prepares correspondence using established formats.
  • Provides information and assistance regarding the nature, activities and services of the organization to the public at a central information booth or switchboard; directs more detailed inquiries to the appropriate department or staff member; dispenses pamphlets, brochures, maps and other material of an informative nature.
  • Transcribes from copy, rough draft, or general instructions a variety of material using word processing software and hardware to enter, record, recall, revise and print the data; as required, establishes appropriate format; reviews work for punctuation, spelling and grammatical correctness.
  • Assists in the collation and preparation of elementary statistical reports and tabulations involving some arithmetic calculations.
  • Provides admin support to one or more senior positions; interviews callers, screens calls, makes and cancels appointments, processes confidential matters; prepares routine correspondence; may take and transcribe dictation.
  • Performs related work as required
Requirements

The ideal candidate will have a completion of the 12th school grade including or supplemented by courses in commercial subjects, typing, word processing and some related experience. They will also possess considerable knowledge of the practices and procedures used in the operation of word processing equipment and of its capabilities as related to the work performed. Sound knowledge of modern office practices and procedures is also required.

About the City of Vancouver

The City of Vancouver is a diverse and inclusive workplace that values the contributions of all employees. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. We are an equal opportunities employer and welcome applications from diverse candidates.