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Server Operations Specialist

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Edmonton, Alberta, Canada Omega Solutions Full time

Omega Solutions is seeking a skilled Server Analyst to join our team. The ideal candidate will have a strong background in server operations and a proven ability to troubleshoot and resolve technical issues. The Server Analyst will be responsible for maintaining and improving the server core infrastructure functionality, working within existing procedures and guidelines to meet client business requirements. Key responsibilities include:

* Performing problem diagnosis, troubleshooting, and resolution
* Performing hardware and OS installations, migrations, and upgrades
* Planning for software and hardware upgrades and migrations
* Developing and maintaining documentation
* Maintaining operating systems and associated infrastructure software
* Developing system-related procedures
* Providing cross-training and knowledge transfer to other server team members on relevant aspects of hardware and software support

The Server Analyst will work closely with the Team Lead, Server Operations, Technology and Innovation, to ensure seamless day-to-day operations within the Government of Alberta Server Environment. Excellent customer focus and client service skills, a proven ability to function in both individual and team environments, and exceptional technical troubleshooting and problem resolution skills are desired. The contracted resource must adhere to existing Government of Alberta policies, procedures, standards, guidelines, and practices.