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Director of Culinary Operations
2 months ago
About the Role
We are seeking a seasoned professional to lead our food and beverage division as a Director of Culinary Operations. As a key member of our team, you will be responsible for implementing procedures and processes that drive success in our banquets and outlets.
Key Responsibilities
- Lead the day-to-day operation of the food and beverage division, ensuring exceptional guest experiences and growing team members into well-rounded hospitality professionals.
- Partner with the Executive Chef, General Manager, and Corporate Director of Food and Beverage to plan, create, and execute an innovative culinary vision for the hotel.
- Develop, train, communicate, and reinforce the service vision and standards to team members.
- Ensure the hotel restaurant and bar provide service that exceeds customer expectations.
- Develop an annual strategic plan that drives guest satisfaction, team member engagement, and food and beverage revenue.
- Deliver service aligned with our vision of creating exceptional experiences.
- Communicate through team meetings to discuss goals and share information.
- Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
- Create a fun and supportive working environment where team members aspire to do what is right.
- Oversee the day-to-day leadership of the front of house Food & Beverage operation.
- Identify and resolve all guest concerns/complaints.
- Liaise with all supporting departments to ensure a seamless experience for our guests.
Requirements
- Passionate about food and beverage, guest service, and hospitality.
- Experience working as a Food & Beverage leader, preferably within a full-service hotel environment.
- Energetic personality with a collaborative and team-focused attitude.
- Strong desire to create and deliver exceptional guest experiences.
- Hands-on approach to training and leadership.
- Strong computer skills, with knowledge of Microsoft Office and Property management systems.
- Organized, results-oriented, with proven time management skills.
- Strong problem-solving and critical thinking skills.
- A diploma or completion of post-secondary education in hospitality is an asset.
- Current Food Safe and Smart Serve certification.
- Available to work nights, weekends, and/or holidays as required.
- Must be legally authorized to work in Canada.
About Us
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we are dedicated to delivering exceptional experiences.
We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to providing a barrier-free environment for all guests, colleagues, and job applicants.
