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Team Lead

2 months ago

Brossard, Quebec, Canada Roots Full time
Job Summary

We are seeking a highly motivated and experienced Team Lead to support our Store Manager in delivering exceptional customer experiences and driving top-line sales growth.

Key Responsibilities
  • Customer Experience: Create a positive and engaging atmosphere on the sales floor that builds customer loyalty and retention.
  • Associate Development: Coach and develop associates on customer service fundamentals and provide constructive feedback.
  • Communication: Foster open and effective communication on the sales floor to ensure seamless execution of store operations.
  • Product Knowledge: Stay up-to-date on products and services to provide expert advice to customers.
  • Team Leadership: Lead and motivate the sales team to achieve sales quotas and drive business results.
  • Store Appearance: Ensure the store is visually appealing and well-maintained at all times.
  • Initiative Support: Assist the leadership team in implementing new company initiatives and driving business growth.
Requirements
  • Experience: 1+ years of supervisory experience in retail apparel, preferably in a similar role.
  • Skills: Excellent customer service skills, strong communication and interpersonal skills, and ability to motivate and lead a team.