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QA Program Development Specialist

2 months ago

Vaughan, Ontario, Canada CAA Club Group Full time

Job Summary:

We are seeking a skilled QA Specialist to lead the development and execution of QA programs, perform quality and technical evaluations, analyze performance trends, and facilitate QA training sessions.

Key Responsibilities:

  • Develop and implement QA programs to ensure high-quality products and services
  • Perform quality and technical evaluations to identify areas for improvement
  • Analyze performance trends to inform business decisions
  • Facilitate QA training sessions to enhance team skills and knowledge
  • Collaborate with cross-functional teams to drive business results

Requirements:

  • At least 10 years of experience in Accident Benefits and Bodily Injury Claims or 5-10 years in Quality Assurance
  • Post-secondary diploma/degree or CIP designation
  • Strong skills in Microsoft Office, data analysis, and trending
  • Experience with Lean Six Sigma tools preferred
  • Telework opportunities available

About CAA Club Group:

CAA Club Group is a leading provider of insurance and travel services. We are committed to delivering exceptional customer experiences and driving business results through quality and innovation.