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Operational Analyst

2 months ago

Toronto, Ontario, Canada National Bank Full time
About the Role

We are seeking a highly skilled Operational Analyst to join our team at National Bank. As an Operational Analyst, you will play a key role in ensuring the smooth operation of our business processes and systems.

Key Responsibilities
  • Provide exceptional customer service and support to our clients and partners
  • Analyze and interpret data to accurately carry out administrative requests and achieve productivity and quality objectives
  • Master end-to-end processes and ensure alignment with organizational and team priorities
  • Identify ways to improve performance and the experience of our clients and employees
  • Contribute to making the team's environment even more positive
About the Team

You will be part of a dynamic team of 20 to 40 colleagues, working in a collaborative and inclusive environment. Our team is committed to a balance between performance, daily enjoyment, and development opportunities.

Requirements
  • 3-year college diploma (DEC) or equivalent
  • Experience in customer service and/or administrative activities (ideally in a financial environment)
  • Ease of use with Microsoft softwares
  • Knowledge of banking systems, such as OSS-T80, Filenet, GDI, Accurate
  • Sense of initiative, diligence, autonomy
  • Effective prioritization
What We Offer

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
About Us

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.