Contract Operations Specialist

4 weeks ago

Burlington, Ontario, Canada DLL - Financial Solutions Partner - Part of Rabobank Full time

Position Overview: As a Contract Operations Specialist, you will collaborate with a dedicated team to manage, process, and verify retail transactions. Your role will involve ensuring that all lease and loan security documentation is completed accurately and adheres to credit standards. You will be responsible for maintaining compliance with credit authorizations, pricing, and corporate policies to guarantee the timely and precise completion of documentation.

Key Responsibilities
  • Provide support via phone and email to vendor partners and internal teams, addressing inquiries and fostering positive relationships.
  • Ensure that security registrations are correctly established to validate that all transactions are executed properly and are legally binding.
  • Coordinate with insurance brokers to secure coverage that meets company standards.
  • Maintain compliance with credit authorizations and corporate policies, ensuring documentation is completed accurately and in line with customer expectations.
  • Oversee the booking process and funding of invoices for each transaction.
  • Conduct audits and follow up on transactions that require attention.
  • Prepare documentation for imaging and record-keeping.
  • Achieve daily, weekly, and monthly performance metrics and service level agreements.
  • Build and sustain a positive consultative relationship with vendors, customers, and colleagues to support overall sales objectives.
  • Handle additional administrative tasks to ensure efficient workload management for the team.
  • Be prepared for occasional overtime during peak periods, particularly at month-end and quarter-end.

Employee Benefits:

  • Two paid volunteer days per year for community service.
  • Health and wellness initiatives, including nutritious food options and health screenings.
  • Flexible working hours with opportunities for remote work.
  • Capacity to work additional hours during high-volume periods.
  • Ability to work independently in a virtual team setting.
  • Fast-paced work environment requiring focus and adaptability.
  • Strong customer service skills to engage effectively with clients and stakeholders.
  • Excellent verbal and written communication abilities.
  • Proficiency in identifying exceptions and resolving issues.
  • Continuous improvement mindset to enhance operational processes.
  • Accurate and efficient data entry skills.
  • Bilingual capabilities (French/English) are advantageous.
  • Experience in leasing or financing, particularly in transaction closures.

Work Schedule: Monday to Friday, 10:30 AM – 7:00 PM EST

Additional Information

DLL is committed to diversity and inclusion in the workplace. We value the contributions of all employees and strive to create an equitable environment. If you require accommodations during the recruitment process, please inform us.

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