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    4 weeks ago

    Burlington, Ontario, Canada The Pearle Hotel and Spa Full time

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    4 weeks ago

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  • Reservations Supervisor

    2 weeks ago

    Burlington, Ontario, Canada The Pearle Hotel and Spa Full time

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  • Reservations Supervisor

    3 weeks ago

    Burlington, Ontario, Canada The Pearle Hotel and Spa Full time

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Reservations Supervisor

2 months ago

Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Pearle Hotel and Spa. As a key member of our operations team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Supervise and Coordinate Reservations Staff: Lead and manage a team of reservations agents, providing guidance and support to ensure excellent guest service and efficient operations.
  • Assist Guests with Special Needs: Provide personalized support to guests with special requirements, ensuring their needs are met and exceeded.
  • Coordinate Work and Assign Tasks: Plan and assign work to reservations staff, reviewing their performance and providing feedback to improve efficiency and quality.
  • Hire and Train Staff: Recruit, train, and develop reservations staff, ensuring they have the skills and knowledge to provide exceptional guest service.
  • Maintain Operations: Oversee the maintenance of computer systems, equipment, and machinery, ensuring business continuity and customer service delivery.
  • Requisition Materials and Supplies: Procure necessary materials and supplies to support hotel operations.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Health Benefits: Comprehensive dental, health care, and paramedical services coverage.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment with attention to detail.
Work Environment

The Pearle Hotel and Spa offers a dynamic and supportive work environment with opportunities for growth and development. As a Reservations Supervisor, you will work in a team-oriented setting with a focus on delivering exceptional guest experiences.