Automotive Sales Representative
1 month ago
The Automotive Salesperson is a key member of our team, responsible for interacting with potential customers to understand their purchase and vehicle preferences. This role requires a high level of customer service, as well as the ability to demonstrate comfort and convenience features, facilitate test drives, and assist with the completion of necessary paperwork.
Responsibilities- Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction.
- Answer questions about new cars, used cars, vehicle performance, applications processes, and financing for the clientele, acting as a 'subject matter expert.'
- Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms.
- Maintain an up-to-date customer database to drive current and future automotive sales for the dealership.
- Present used and new cars through test drives, demonstrations, and dealership walk-throughs.
- Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies.
- Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met.
- Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction.
- Stay current on required dealer group and manufacturer training.
- Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle.
- Possession of authorized documentation required to gain employment, in addition to having a current, valid CA-issued Driver's License.
- Must submit to and adequately pass a pre-employment background and MVR screen prior to employment.
- Open availability to workdays, evenings, weekends, and some holidays, knowing that employees are required to stay until the customer's purchase is complete and their satisfaction ensured.
- High school diploma or equivalent required, bachelor's degree preferred.
- 3+ years of experience in a customer-facing role required, with experience in automotive, retail, sales, marketing, and customer service being preferred.
- Ability to meet the physical demands of the position, which includes standing, sitting, walking, bending, crouching, reaching, lifting, etc.
- Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner.
- Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan.
- PAID TRAINING for your first 3 months – Earn while you learn.
- Competitive commission pay plan that pays on volume – the more you sell, the more you earn.
- Opportunities to earn monthly and quarterly spiffs from the dealership and from the OEM.
- Yearly bonus opportunity based on overall store performance.
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