IT Operations Specialist

5 days ago

Barrie, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled IT Operations Specialist to join our team at TD. As a key member of our IT Operations team, you will be responsible for ensuring the smooth operation of our data centers and IT infrastructure.

Key Responsibilities
  • Lead strategic technology initiatives and build/maintain key elements of the firm's enterprise infrastructure and associated project portfolio
  • Provide leadership for delivery of 24/7 service operations and KPI compliance and audit
  • Manage remote sites and schedule/monitor work performed by third-party vendors
  • Business Continuity Plan Management and assure BCP documentation is current and approved by management
  • Attend meetings to capture business requirements for DC Capacity planning and workflow management
  • Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk
  • Promptly schedule equipment installs and cabling requests, engage partners, and plan parallel work streams when possible
  • Partner closely with stakeholders to improve production environment stability
  • Lead the support of Data Center infrastructure
  • Reviews, participates, and implements procedures
  • Research industry standards, best practices, and new innovations in technology and make recommendations
  • Provide quality service and solutions consistent with objectives and client requirements
  • Effectively handle incident management for outages
  • Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution
  • Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations
  • Proficient with Fluke testers and fiber testers, and scanner
  • Knowledge of interrelated power, space, and cooling as it relates to Data Centers
  • Provide expertise to other functional areas (technology, trends, and processes)
  • Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
  • Deploy base infrastructure components for all environments
  • Follow change management procedures, ensure proper testing, sign-off, monitoring
  • Monitor system life cycles, ensure specifications and functionality support business objectives and architecture decisions
  • Use meaningful metrics to monitor environment's performance
  • Participate in disaster recovery planning (Define, Review, Test)
Requirements
  • Extensive knowledge with vendor management, data center operations, documenting and writing processes
  • Working knowledge of network engineering, data center applications, client/server computing, and production operations support
  • Strong financial management skills in budgeting, forecasting, and cost control
  • A deep understanding of the interdependent relationship between infrastructure and the applications/services they enable, as well as the critically of maintaining strong connections between the respective teams within IT
  • Ability to see the 'big picture' across such areas as the private and public cloud-hosted infrastructure and services, in addition to physical DC security, telecommunications, enterprise storage
  • Functional understanding of project management principles and their application to infrastructure projects and teams
  • Demonstrated ability to apply technology solutions to business problems and work with teams globally
  • Ability to work independently in a senior/lead role on a diverse range of tasks and coach/educate others
  • Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
  • Experience as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution
  • Working knowledge of Service Now and Microsoft products
  • College degree in technology-related major preferred or Undergraduate Degree or Technical Certificate
  • 5-10 years of data center management with extensive experience working with IT hardware, databases, and Ethernet cable infrastructure
  • Proven ability to learn new technologies quickly to a high level of proficiency
  • Service Now, Microsoft Office
About Us

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

We are deeply committed to being a leader in customer experience, which is why we believe that all colleagues, no matter where they work, are customer-facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals.

As an organization, we keep growing – and so will you.

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