Technical Support Specialist

1 week ago

Vernon, British Columbia, Canada Kal Tire Full time

Job Summary

The Technical Support Analyst is a key member of the IS Department at Kal Tire, responsible for providing technical support and system maintenance for team members across various locations. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a team environment.

Key Responsibilities

  • Provide technical support and troubleshooting for team member technology devices, tools, and software solutions.
  • Install, configure, and maintain Windows desktop images and automate the deployment of images and applications.
  • Configure and support workstations, printers, and industrial handheld devices in a Windows networked environment.
  • Support VoIP telephony and video conferencing systems.
  • Participate in the commissioning of technology infrastructure for corporate office locations and new operational sites.
  • Manage and administer team member devices and productivity-related technology solutions.
  • Establish and maintain close working relationships with vendors and service providers.

Requirements

  • Minimum 2 years' experience providing technical support in a domain environment.
  • Experience supporting Windows Operating systems and software deployment.
  • Knowledge of business applications and technology standards in an enterprise environment.
  • Post-secondary graduate with a degree, diploma, or certificate in computer science or equivalent combination of education, training, and experience.

What We Offer

  • Target compensation: $60,480 - $68,727 per year based on experience.
  • Clear path for career advancement with wage increases.
  • Comprehensive medical and dental benefits.
  • Employee Assistance Program.
  • Group RRSP/DPSP matching program.
  • Discount on tires and mechanical services.
  • Positive work culture, opportunities for growth and development, and work-life balance.

Language

English (en-US)

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