Donor Care Specialist
6 hours ago
Job Category: Health, Fitness, Medical and Optometry
Contract: Permanent
Business Unit: Kimberley Mobile
Remuneration: R 424,289.00
EE Position: No
Job SummaryThe Donor Care Officer is responsible for ensuring the smooth operation of blood drives and donor centers, focusing on delivering exceptional donor experiences and meeting collection targets.
Key Responsibilities- Manage cost per unit for whole blood and specialized collections, determining and packing consumables as per targets.
- Maintain and validate equipment to ensure timely repairs.
- Report consumable usage and discrepancies in stock deliveries to the Clinic Supervisor.
- Manage stakeholder relations at blood drives and donor centers.
- Welcome donors, guide them to registration, and assist with completing forms.
- Ensure donors read pamphlets and posters before medical assessment.
- Address and report complaints to the in-charge.
- Collect whole blood and apheresis units to meet assigned targets.
- Assist with setting up blood drives and packing/unloading vehicles efficiently.
- Complete donor documentation and assessment procedures according to SOP.
- Assist with donor registration and recruitment.
- Conduct basic physical checks, capture information, and report deviations to the in-charge.
- Document results and inform the Clinic Supervisor of irregularities.
- Conduct confidential assessments and educate donors on high-risk behavior.
- Prepare blood packs and carry out phlebotomy according to SOP.
- Care for donors during donation, providing refreshments and education.
- Initiate treatment in emergencies and complete post-donation documentation.
- Provide post-donation care and advice.
- Perform Clinic Supervisor duties as required.
- Maintain regular communication with staff and attend monthly meetings.
- Assist with analyzing training needs and managing staff competency.
- Maintain staff and equipment files and oversee policy application.
- Manage medical waste and ensure a safe environment.
- Diploma/Degree in General Nursing Sciences.
- Code B or EB Manual driver's license.
- 2 years Registered Professional Nursing experience.
- Relevant SANBS policies and Procedures.
- Standards of Practice for Blood transfusion in SA.
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