Social Assistance Relationship Specialist

5 days ago

Ottawa, Ontario, Canada WCG International Consultants Ltd. Full time
About the Role

We are seeking a highly skilled Social Assistance Relationship Specialist to join our team at WCG International Consultants Ltd. As a key member of our organization, you will play a vital role in improving client services, facilitating communication, and ensuring that Social Assistance clients receive the support they need to find sustainable employment.

Key Responsibilities
  • Build and maintain strong working relationships with Social Assistance delivery agents, including Ontario Works (OW) and Ontario Disability Support (ODSP) partners.
  • Communicate regularly with SA delivery partners to provide updates on project progress, successes, and challenges.
  • Work in partnership with SA delivery agents to set monthly referral targets based on active caseload from each local office and ensure consistent flow of referrals into EO services.
  • Develop and deliver ongoing training/information sessions for EO Network, OW, and ODSP caseworkers on Integrated Employment Services and referral practices.
  • Act as the primary point of contact for EO Service Provider Network and SA partners on all matters concerning OW and ODSP clients, ensuring that queries on referrals or any aspect of partnership working are resolved within 48 hours (24 hours if possible).
  • Prepare and present reports, summaries, and analyses to senior leadership, documenting project outcomes and impact.
  • Coordinate with internal operations teams to align services and resources with the needs of OW and ODSP clients.
  • Stay updated on changes in social assistance legislation and ensure EO staff are informed.
  • Participate in and actively contribute to relevant forums, committees, and meetings, promoting transparency of our services and fostering a collaborative multi-agency support team approach to service integration.
  • Foster a collaborative and inclusive team environment, promoting teamwork, accountability, and excellence in service delivery.
Qualifications
  • Bilingual (English and French) an asset.
  • Strong understanding of social assistance programs and benefits.
  • Experience and knowledge of the landscape of local services that offer specialist support or those of different inclusion groups.
  • Understanding of local public sector services and commissioned services.
  • Experience working in an outcomes/target-based environment.
  • Able to work autonomously and self-starter.
  • Strong interpersonal skills: ability to build effective working relationships with internal and external partners.
  • Ability to work with a wide variety of people (CEOs, senior managers, front-line staff).
  • Ability to build strong partnerships and identify opportunities for collaboration.
What We Offer
  • Competitive salary of $65,000 - $70,000 per year.
  • Comprehensive and flexible health and dental benefits.
  • Ongoing learning and development opportunities.
  • Generous time off policy to encourage work/life balance.
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork.

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