Hotel Operations Supervisor

6 days ago


Vancouver, British Columbia, Canada Kingston Hotel Full time
Job Summary

We are seeking a highly organized and client-focused Hotel Operations Supervisor to join our team at Kingston Hotel. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel's front office and guest services.

Key Responsibilities
  • Guest Services: Assist guests with special needs, provide exceptional customer service, and ensure a positive guest experience.
  • Team Management: Co-ordinate, assign, and review work for front office staff, including hiring and training new team members.
  • Operations: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Supply Chain Management: Requisition materials and supplies as needed to maintain a well-stocked front office.
  • Communication: Maintain efficient interpersonal skills and communicate effectively with guests, staff, and management.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Language: English is the primary language of communication.
  • Work Schedule: 30 to 40 hours per week.


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