BPO Operations Coordinator

2 months ago

Windsor, Ontario, Canada Global Excel Management Inc Full time
Job Description

We are seeking a highly skilled and experienced Operations Coordinator to join our team at Global Excel Management Inc. as a BPO Operations Coordinator. This is an exciting opportunity for a process-oriented individual to take ownership of operational activities, ensure compliance with established requirements, and drive service excellence.

Key Responsibilities:
  • Manage ongoing operational activities, ensuring effective communication with the BPO site and internal stakeholders.
  • Identify gaps in collaboration with the BPO site, Operations Team Leaders, or the BPO Director, and recommend solutions for operational and service excellence.
  • Facilitate the implementation of solutions with the BPO site within expected timelines and budgetary constraints.
  • Monitor inventory management, coordinate resource allocation, and escalate risks to stakeholders as needed.
  • Support the Operational leadership team, ensuring to assist and support initiatives and implementations.
  • Coordinate process and procedure document creation, and establish proactive communication between BPO site and Operations on backlogs, processing delays, and SLA breaches.
  • Participate in production activities, as needed, and coordinate and participate in training, on-boarding, and quality assurance initiatives.
  • Evaluate opportunities and initiate improvements for operational excellence by critically evaluating current state of systems and processes, identify gaps, trends, and opportunities for improvement.
Requirements:
  • College Diploma or bachelor's degree in a general field of study.
  • Minimum 2 years of work experience in Operations Management, Vendor Management, BPO Management, Process Management, or Project Management.
  • Strong background with understanding of the healthcare industry, operational processes, and client SLAs.
  • Proficiency in Microsoft Office Suite of programs and reporting tools such as Power BI.
  • Strong verbal and written English communication skills, Hindi and Telugu are an asset.
What We Offer:
  • A competitive compensation package that includes a base salary, performance bonus, and an extensive benefits package.
  • A professional future with opportunities for development, growth, and advancement.
  • RRSP Match program.
  • Financial assistance to employees who wish to continue their education.
  • Work/life balance, health and wellness initiatives including an excellent EAP program.
  • Employee engagement programs that focus on fitness, food, and fun.

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