Office and Sales Coordinator

2 months ago

Kamloops, British Columbia, Canada Highbridgehumancapital Full time
About the Role

We are seeking a highly organized and process-driven Office and Sales Administrator to join our team at Highbridge Human Capital. As a key member of our Sales department, you will play a critical role in supporting the daily operations of our Sales team and ensuring smooth front office operations.

Key Responsibilities
  • Sales Support:
    • Manage sales orders, including printing and reviewing incoming orders, distributing orders to the production team, and tracking and updating customers on order status.
    • Provide inside sales team support, including following up on customer outreach, coordinating product knowledge sessions, scheduling sales team meetings, and maintaining list keeping and record management.
    • Support outside sales team, including following up on inside sales team support delivery, coordinating merchandise and display delivery, and maintaining detailed records of warranty claims.
    • Manage warranty requests, including receiving and assessing requests, communicating status to customers, creating service orders, and administering email customer satisfaction surveys.
  • Administrative Support:
    • Assist with general administrative tasks, including data entry, filing, and documentation.
    • Maintain customer database and records.
    • Plan and coordinate sales team events, retreats, educational/training sessions, and provide administrative support for the Director of Sales.
  • Office Administration:
    • Provide exceptional customer service in all internal and external interactions.
    • Ensure efficient operation of the office by implementing improvements and efficiencies in office services and administrative support.
    • Manage incoming and outgoing mail and packages, prepare and send packages via courier, and maintain inventory and procurement of office supplies.
Requirements
  • High School Diploma or equivalent required; Degree or Diploma in Business Administration or a related field preferred.
  • 2+ years of experience in a sales support position or administrative role.
  • Proficiency in Gmail, Google Drive, Docs, Forms, and Sheets.
  • Strong customer-service mindset, with the ability to represent our company in a professional, enthusiastic, and positive manner.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • High level of professionalism and discretion; experience handling confidential and sensitive information.
  • Creative problem solver with a 'hands-on' approach to providing solutions.
  • Strong personal advocacy and willingness to ask questions and seek answers.
What We Offer
  • Extended Health Care
  • Dental Care
  • Vision Care
  • Life Insurance
  • Employee Assistance program
  • Company Events
  • A fun and motivating work environment with passionate employees
  • Salary: $20.00-$23.00 per hour

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