Retail Business Development Manager

2 months ago

Vancouver, British Columbia, Canada Abercrombie and Fitch Stores Full time
Job Description

A Full-Time Key Holder plays a pivotal role in driving business growth through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment that promotes loyalty and satisfaction.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and revenue growth.
  • Asset Protection: Implement measures to prevent loss and protect company assets.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Qualifications
  • At Least One Year of Customer Service Experience: Proven track record of providing excellent customer service.
  • Work Ethic: Demonstrated ability to work in a fast-paced environment with a strong work ethic.
  • Assertiveness: Confident and assertive communication style.
  • Applied Learning: Ability to apply learning to real-world situations.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy and quality.
  • Analytical Skills: Strong analytical skills to drive business growth and improvement.
  • Adaptability / Flexibility: Ability to adapt to changing situations and priorities.
  • Multi-Tasking: Proven ability to handle multiple tasks and responsibilities simultaneously.
  • Stress Tolerance: High stress tolerance to manage pressure and deadlines.
Benefits
  • Monthly Incentive Bonus Program: Opportunity to earn bonuses based on individual and team performance.
  • Paid Time Off: Generous paid time off to recharge and relax.
  • Paid Volunteer Day per Year: Opportunity to give back to the community.
  • Merchandise Discount: Discount on company merchandise.
  • Medical, Dental and Vision Healthcare Coverage: Comprehensive healthcare coverage.
  • Life and Disability Insurance: Protection for you and your loved ones.
  • Associate Assistance Program: Support for associates in times of need.
  • Registered Retirement Savings Plan with Company Match: Opportunity to save for retirement with company matching.
  • Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
  • Opportunities for Career Advancement: Opportunities to advance your career within the company.

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