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IT Business Solutions Manager
2 months ago
About Siskinds LLP
Siskinds LLP is a leading law firm located in Southwestern Ontario, serving clients with personal legal services, business law, personal injury law, and class actions law, as well as over 25 specialized practice areas. Our team of over 240 lawyers and staff strive to provide exceptional legal services, making the right legal choices for our clients, managing their legal affairs, and resolving complicated matters.
Our Culture and Values
We aim to create a comfortable, reassuring, and productive experience for our clients, while delivering excellence in our services. Our culture and working style promote collaboration, teamwork, and a strong technical culture that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
Job Summary
We are seeking an IT Business Applications Manager to join our IT department. This role will require you to assess business process requirements, identify application solutions, and stay up-to-date with the latest software development to make our business more efficient and successful.
Key Responsibilities
- Manage an application portfolio and associated projects, ensuring alignment with business objectives and technical excellence.
- Identify opportunities for business application optimization, redesign, or process improvement, focusing on collaboration systems and internal tools.
- Provide administrative support across business applications as needed, ensuring seamless user experiences.
- Partner with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications, creating system roadmaps and business processes.
- Address the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements, and creating project deliverables.
- Balance competing project constraints, including scope, quality, schedule, budget, resources, and risks, to accommodate the needs of each user/customer.
- Build a strong technical culture around our business systems, emphasizing technical excellence, rapid iteration, strong security, and frictionless user experiences.
- Manage application maintenance outsourcing & software contract agreements, implementing and monitoring standards around scope management, financial management, service level agreements (SLA), ensuring compliance to mitigate risk, increase service/business impact, and reduce costs.
Requirements
- Post-secondary degree in Information Technology, Computer Science, Information Systems, or a related field.
- 5+ years of current work experience as an IT Business Applications Manager within a mid-size to large organization.
- Experience with managing ready-made business applications, in-house developed software, IT business analysts, and software developers.
- Experience directly managing individuals and directly managing a team of 5 or more would be an asset.
- Experience working within a legal environment an asset.
- Sound interpersonal skills with the ability to interact and communicate with all levels of the Firm.
- PMP and ITIL certifications are desirable.
What We Offer
We offer a comprehensive in-house training and ongoing support program, competitive compensation and benefits, and a truly cohesive team environment. As an equal opportunity employer, we will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process.
