Aerospace Technical Support Specialist

4 weeks ago


Mirabel, Canada Bell Flight Full time

Position Title: Aerospace Technical Support Specialist

Company: Bell Flight

As an Aerospace Technical Support Specialist, you will join a dedicated and proficient team delivering exceptional technical assistance to Bell product clients and operators globally.

Job Overview

  • Provide comprehensive technical and operational knowledge to ensure clients receive top-tier post-delivery support.
  • Handle, analyze, and respond to incoming customer inquiries via phone and email.
  • Adhere to departmental protocols to deliver frontline customer service.
  • Engage with various internal teams at Bell to guarantee optimal service for clients.
  • Formulate helicopter maintenance procedures in line with industry-leading practices.
  • Manage customer email communications with a high level of writing proficiency.
  • Represent Bell Flight at industry conferences and special functions.
  • Establish and nurture strong relationships with both internal and external stakeholders.

Qualifications

  • College Degree in Aerospace Engineering
  • Aircraft Maintenance Engineer License or equivalent international qualifications
  • Advanced troubleshooting skills for complex systems
  • Familiarity with aviation regulatory bodies
  • Ability to interpret engineering schematics and specifications
  • Fluent in English; proficiency in French is advantageous
  • Collaborative team player with strong interpersonal skills
  • Willingness to travel internationally approximately 5% of the time

Benefits of Joining Bell Flight

  • Comprehensive group insurance and pension/savings plans
  • Average of 13 holidays and floating days
  • Opportunity to bank overtime up to 40 hours annually
  • Flexible work schedule options
  • Educational support programs for employees
  • Fitness fee reimbursement program
  • Employee and Family Assistance Program


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