Customer Support Specialist

2 months ago

Mirabel, Canada Boeing Distribution Services Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Customer Support Specialist (Aerospace)**

**Company: Boeing Distribution**

**Job ID: 99219**

**Location: Mirabel, Canada**

**Job Description/Position Overview**:
**This position is expected to be 100% at the Customer site.**

**Employer will not sponsor applicants for employment visa status.**

**Position Summary**:
Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

**Essential Job Duties and Responsibilities**:

- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.

**Basic Qualifications (Required Skills and Experience)**:

- 4-6 years of related work experience
- Experience in Program Management and/or Customer Support
- Strong problem-solving skills
- Proficiency in numeric reasoning and mathematical skills
- Excellent communications skills, both written and verbal (English and French)
- Ability to manage multiple and competing priorities
- Ability to work in very fast paced environment with a high degree of accuracy
- Experience in lieu of education

**Preferred Qualification (Desired Skills and Experience)**:

- **Education**: Associate Degree, Equivalent Degree, Bachelor’s Degree or higher (preferred)
- Knowledge of the aerospace/aviation industry (preferred)

**Experience Level**:
Individual Contributor

**Job Type: Full-Time**

**Job Code**:GCB5IX

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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